sforzy Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how sforzy collects, uses, and protects your information.
Quick Summary
sforzy gives your privacy the highest priority. The key points of this policy are:
- Your information is used only to provide our services.
- Your information is never sold to third parties without your consent.
- All information is protected by SSL encryption and advanced cybersecurity measures.
- You can request to correct or delete your information at any time.
Our Commitment to Protecting Your Information
This Privacy Policy ("Policy") applies to all users of the sforzy platform. When you visit the sforzy website, create an account, or use any of our services, you are considered to have accepted the terms of this Policy. Our goal is to inform you with complete transparency about what information we collect, how we use it, and what your rights are.
Information Collection and Use
What Information We Collect
When registering an account and using services on sforzy, we may collect the following information:
- Identity Information: Full name, date of birth, national identity card number, and photo.
- Contact Information: Email address and mobile number.
- Financial Information: Details related to bKash, Nagad, Rocket, Upay, or bank accounts (for transaction verification).
- Technical Information: IP address, browser type, operating system, and device identifier.
- User Activity: Login times, betting history, preferred games, and session data.
- Cookie and Tracking Information: Data related to website usage patterns and preferences.
Purpose of Collecting Information
sforzy uses your information for the following purposes:
- To complete the account registration and verification process.
- To securely process deposit and withdrawal transactions.
- To provide bonuses, promotions, and personalised offers.
- To prevent illegal activity, fraud, and money laundering.
- To provide 24/7 customer support in Bengali.
- To enforce responsible gaming policies and ensure user protection.
- To meet legal obligations and satisfy the requirements of regulatory authorities.
- To improve platform performance and enhance the user experience.
Sharing Information with Third Parties
sforzy never sells your personal information. However, information may be shared with certain third parties in the following limited circumstances:
- Payment Processors: bKash, Nagad, Rocket, Upay, and banks — solely to complete transactions.
- Technology Partners: Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe — for service operations.
- Legal Authorities: Where required in accordance with a court order or government directive.
- Security Services: Specialist firms for fraud detection and investigation.
All of the above third parties are bound by confidentiality agreements with us and may use your information only for the specified purposes.
Cookie Policy
The sforzy website uses various types of cookies. Cookies are small text files stored in your browser.
- Essential Cookies: To maintain login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To analyse website traffic and usage patterns.
You can turn off non-essential cookies by changing your browser settings. However, this may limit some features of the website.
Data Protection and Your Rights
Data Protection Measures
sforzy follows the highest industry standards in protecting your information. Our security measures include:
- SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
- Firewall and Intrusion Detection: Advanced systems to prevent unauthorised access.
- Regular Security Audits: Periodic security assessments carried out by external specialists.
- Access Controls: Strict staff access policies — only authorised personnel can view sensitive information.
- Two-Factor Authentication: An additional layer of security to protect your account.
- Data Backup: Regular encrypted backups stored on secure servers.
We continuously update our security measures to ensure maximum protection against cyber threats.
Data Retention Period
sforzy does not retain your information longer than necessary. Information is kept in accordance with the following guidelines:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, information is retained for a specified period as required by legal obligations.
- Transaction Records: Financial transaction data is retained for the long term in accordance with regulatory requirements.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies remain active for a set period.
Once the required retention period ends, your information is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal information. Contact us to exercise these rights:
- Right to Access: You can find out what information we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you can request that your information be deleted.
- Right to Restrict Processing: In some cases, you can request that the processing of your information be limited.
- Right to Object: You can object to marketing communications or the processing of your information.
- Right to Data Portability: You can receive your information in a structured format.
After a request, we generally respond within 30 working days. For complex cases, this period may be extended and you will be informed.
Protection of Minors' Information
sforzy is for people aged 21 and over only. We do not intentionally collect any information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please contact us immediately at [email protected].
Special Provisions and Policy Changes
International Data Transfers
In some cases, your information may be processed or stored on international servers. In such cases we ensure that:
- Data protection is maintained in accordance with international standards.
- Adequate data protection laws exist in the relevant country.
- Data transfer agreements and legal safeguards remain in effect.
- Sensitive information is not transferred without your consent.
Marketing Communications
If you consent to our marketing communications, we may send you information on the following:
- Updates on new games and categories.
- Special promotions and bonus offers.
- Information about cricket, football, and other sports events.
- VIP programme updates and special benefits.
You can stop marketing communications at any time by emailing [email protected] or through live chat. This will have no effect on your account or services.
Changes to the Privacy Policy
sforzy reserves the right to change this Privacy Policy when necessary. For significant changes:
- Notice will be sent to your registered email at least 30 days before the change takes effect.
- The change will be clearly displayed on the website.
- Continuing to use the platform after a change takes effect will be considered acceptance of the new policy.
We always keep the "Last Updated" date at the top of this page current so you can easily see when changes were made.
Applicable Law and Jurisdiction
This Privacy Policy is governed by applicable law. Any dispute relating to this Policy will first be addressed through discussion. If a resolution cannot be reached through discussion, the appropriate legal process will be followed.
If any part of this Policy is found to be inapplicable or unenforceable, the remaining parts will continue in full effect.
Contact Us
If you have any questions about this Privacy Policy, any requests regarding your information, or if you wish to exercise your rights, please contact us.
Privacy Contact
Our dedicated support team is ready to assist you with all privacy-related matters.
Protecting your information is our highest priority. Your trust in sforzy is our greatest asset.